Last Updated: October 2025
This Privacy Policy explains how TS Photo, LLC (DBA: The Print Refinery Louisville East) (“we,” “our,” “us”) collects, uses, stores, and shares information when you visit our website, create an account, place an order, or communicate with us through digital or physical means.
We collect information directly from you and automatically through your interactions with our website and services. This may include:
We do not knowingly collect personal information from children under the age of 13.
We use your information to provide and improve our products and services, including:
By providing your mobile number during checkout or through customer service, you consent to receive SMS text messages strictly related to your orders, such as order confirmations, production updates, pickup/shipping notifications, or follow-ups about a specific transaction.
We use email for important order-related messages (confirmations, proofs, production updates, billing, and customer service). We may also send marketing emails only if you have opted in. You can unsubscribe from non-transactional emails at any time via the link in those messages.
We use cookies and similar technologies to enhance your experience and analyze site traffic. Cookies help remember your preferences, keep your cart active, and improve site performance. You can manage or disable cookies in your browser settings; doing so may limit certain site features.
We store order, project, and account information in our production systems with administrative, technical, and physical safeguards. All online payments are processed through secure, PCI-compliant gateways; we do not store full credit card numbers on our servers. No method of transmission or storage is 100% secure, so please use strong passwords and log out after sessions.
We do not sell or rent your information. We may share limited data with trusted partners solely to fulfill your order or provide essential services, including:
We do not sell, trade, or otherwise transfer your personal information to third parties or affiliates for marketing purposes.
We do not share, sell, rent, or otherwise transfer your mobile number or mobile messaging consent to third parties or affiliates for marketing or promotional purposes. Mobile numbers are used only for the order-related communications described in Section 3A.
We retain order and project data as long as necessary to provide services, support reorders, comply with legal requirements, and maintain business records. Upon request, we will delete personal data or stored projects where feasible (subject to production, warranty, and tax record obligations).
You may request access to, correction of, or deletion of your personal data, and you may change your communication preferences at any time. Please contact us at louisvilleeast@theprintrefinery.com. We will respond within a reasonable timeframe.
Our services are not directed to children under 13, and we do not knowingly collect personal information from minors. If you believe a child has provided us information, please contact us so we can remove it.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Last Updated” date above indicates the latest revision.