At TS Photo, LLC (DBA: The Print Refinery Louisville East), we aim to process and ship your order quickly while ensuring every product meets our quality standards. Most orders are completed in 1–5 business days depending on the product type, quantity, and finishing options. You’ll receive a notification by email and/or text message once your order is ready for pickup or has shipped.
| Order Total | Carrier / Method | Cost |
|---|---|---|
| Under $25.00 | USPS Ground Advantage | $4.99 |
| $25.00 and up | UPS Ground | $12.00 |
Free local pickup is available for all orders at our Louisville East store during regular business hours. Once your order is complete, we’ll notify you that it’s ready for pickup.
9451 Westport Road | Suite 119 Louisville, KY 40241If you need your order faster, we offer two rush options when production capacity allows:
Call us at 1-502-339-1999 to confirm same-day rush availability before placing your order.
Production times are based on business days (Monday–Friday) and exclude holidays. We ship as soon as your order is complete. Delivery times depend on carrier schedules and destination distance.
* During peak holiday seasons, production and shipping times may extend slightly. We recommend placing gift orders early.
Your satisfaction means everything to us. We stand behind our craftsmanship and the quality of our prints and products. If you’re not completely happy with your purchase, we’ll make it right — whether that means remaking the item or issuing a refund.
Minor variations in color, brightness, or cropping due to screen calibration and material differences are normal and not considered defects.
Our customer service team is happy to help with shipping questions, rush orders, or returns. Please reach out before sending any items back so we can provide specific instructions.